"We resisted the 'Do something! Do anything!' approach and therefore did the company no harm."
Janey Place, executive vice president of e-commerce at Pittsburgh-based Mellon Financial Corp., explaining why Mellon has taken a slow, careful approach to Internet adoption.
"I think the services will deliver enhanced value to the customers, but also allow us to focus more on valuable transactions. The customer would rather spend time speaking to somebody about things that they are concerned about, rather than just ask questions."
Matthias Autrata, senior vice president of Chicago-based ABN Amro North America Inc.'s information technology services unit, commenting on how its new wireless services will cut call center costs.
"We believe we'll get some fans, but we're using his network to get to high- end individuals."
Courtney McCashland, executive vice president and chief marketing officer of 1st Virtual Bank, Palm Beach, FL, speaking of Dan Marino and the company's Marino Virtual Bank.
"Limiting the survey to mobile phone users might pass over people who have a great online relationship with their financial institution."
James Van Dyke, a senior analyst with New York-based Jupiter Media Metrix, criticizing a "Mobinet Index" poll that found only 3% of American mobile phone users are interested in shopping via these devices-down from 34% a year earlier. The poll was conducted by Chicago-based consultancy A.T. Kearney Inc. and Cambridge University's business school, the Judge Institute of Management.
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